My cat has never used a cattery before. Will he be ok?
We treat each and every cat as the individual they are. Some will settle down easily but others may need a little more care and attention to help them to feel at home. We are more than happy to take the time to settle your feline friend and have a variety of toys, hidy holes and scratch posts/arches to satisfy his every need. We monitor how much he is eating and his mood on a daily record sheet. And we are happy to send you email/whatsap or Facebook updates to reassure you so you can relax and enjoy your holiday
Do cats mix?
No! Never! Unless they are from the same family of course and are sharing a pen. There are strict rules and guidelines to ensure that cats from different families never share the same space - this includes the safety corridor and that is why we NEVER let cats out to play in the corridor. Health and safety, infection control and your cat's welfare is always our top priority.
Do cats go outside?
No! For their safety, cats don't leave their pen until their departure and all pens open directly onto a safety corridor, where doors are locked from the inside at both ends so there are no accidental escapees! All cats have the exclusive use of their luxury sized bedroom and exercise area with plenty of climbing shelves and comfy blankets, with the option to add catnip infused scratch posts and grooming arches to your booking. To access their bedroom they can use either their cat flap or window from their viewing balcony, and their bedroom is thermostatically controlled, keeping them warm in the winter and cool in the summer. Their litter tray is in their exercise run, in which they have a climbing ramp, chair and sunning shelves to sit and watch the world go by. On warmer days, all of the perspex panels lining the safety corridor are removed and there is a lovely flow of outside air. There are bird feeders and wind chimes hanging all around the cattery and a full panoramic view of the farm. In the Winter and Spring the paddock around the cattery is gently grazed by our weaned lambs or alpaca cria so there is always plenty to watch.
My cat has never used a cat flap - will this be a problem?
Not at all - they usually work out how to use it pretty quickly! But otherwise, we can leave the door open to their pen or they can just use the window!
My cat gets very stressed and I am worried about leaving her.
We leave a radio on softly during the day time to provide gentle backround noise. Each bedroom has a plug point high up which you can use to plug in a Feliway diffuser or you could ask your vet for a prescription for Zylkene. We do ask for a detailed description of your cat's behaviour and personality so we can understand how to make them feel at home. Bringing blankets/toys/beds from home can really help them settle and we will stick to your feeding and grooming regime as closely as possible.
Do prices include scratch posts?
We don't include scratch posts or fabric beds due to our strict infection control procedures. We do provide soft bedding that can be washed between visits, but scratch posts and soft beds are very difficult to disinfect. For this reason we ask for you to provide your own bed and scratch post, or you can add a scratch post and/or grooming arch to your booking for £8.50 each. These are then yours to take home. As part of the Animals Welfare regulations 2018 all cats are required to have scratching facilities (whether they use them or not!)
Why do you charge by the day??
We charge by the day to allow for any delays which would result in overbooking of pens and the thorough cleaning of each pen and to ensure it has dried overnight before moving the next guest in. For this reason you will be charged a minimum of 3 days. No cats are booked into any pen until the day after the previous cats departure.
When is the best time to drop my cat off?
Cats are sensitive creatures and the best time to drop them off is before your even get your suitcases out! They are bonded to you (not your house) and if they realise that something is changing they are likely to find somewhere to hide, which can make it difficult when you are ready to leave! Ideally, don't feed your cat on the day you intend to drop them off: this means they are likely to hang around the house and makes them less likely to be sick during the journey. We recommend you bring some unwashed blankets (that smell familiar) but don't put them in the cat carrying basket in case they are sick! Newspaper is best, or bring a spare unwashed blanket just in case. Remember that you are charged for the whole day so even if your flight isn't until the evening you can drop them off in the morning. If your flight is early morning it is best to drop them off the day before.
Do you accept kittens?
We are happy to accept kittens so long as their primary and secondary vaccinations have been completed at least two weeks prior to their stay with us. They must be vaccinated against Feline Panleucopaenia Virus (FPV), Feline Herpes Virus (FHV) and Feline Calicivirus (FCV). Click here for more information
Do you accept unneutered males?
We accept unneutered kittens up to the age of 1 but if they are older then no, we don't, due to issues associated with unneutered males and spraying.
My cat is on medication. Are you able to administer it?
Yes - so long as your cat's medication is vet prescribed and your cat is happy to take it! Please ensure you provide clear instructions as to the dosage and how to administer and enough medication to last for the duration of stay. For insulin injections and thyroid medication we do charge an additional £1 per day for out of hours administration where medication has to be give 12 hours apart.
Do you provide food?
Yes we provide food and treats at no extra cost. We feed James Wellbeloved Fish & Rice dry cat food which is naturally hypoallergenic and we find most cats adore. If your cat prefers wet food we stock Whiska's pouches in a variety of flavours and Felix. We are also happy to provide kitten food, both wet and dry. We hide Dreamies around their play area and bedroom for them to find once a day so please let us know if you would prefer us not to (for those who are watching their weight maybe!). All food is measured and we record what they have eaten on a daily basis. Cats are fed at 8:30 am and again at 5:00pm but if your cat has a particular feeding regime we can usually acommodate it. Some cats may suffer an upset tummy with a change of feed so if you would prefer to send their usual diet we are happy to feed them it. If you cat is on a prescription diet please ensure you provide enough food for the duration of their stay.
Can I come and look around before I book?
Yes of course, get in touch to arrange a mutually convenient appointment (Our opening times are just for drop off and collection)
Do you groom cats?
Yes we do - so please let us know if you cat enjoys being groomed or not! It is helpful if you can provide the brushes your cat is used to. We can also provide grooming arches for an additional £8.50 but these need to be requested at booking. These are then yours to take home at the end of your cat's stay. If you cat prefers not to be groomed but enjoys cuddles and strokes - don't worry they will get lots of those!!