Changes to our normal procedure are as follows:
Please don't bring your cat to us if you have had symptoms of Covid-19 in the 7 days prior to drop off (or collection or if you are self isolating due to being in contact with someone confirmed to have have the virus)
We are happy for you to bring a bed or blanket and toys from home to help your cat settle, if you wish. You can still bring food if you want your cat to stay on a particular diet. Don't bring bowls. We are still unable to accept cats on medication (except pain relief or dietary supplements)
Please email email@example.com a photo of your cat's up to date vaccination card prior to boarding and advise of any information you feel we should be aware of
Payment for your cat's stay must be made via the link emailed to you prior to drop off. We are not accepting payment on site
When arriving, we will open the reception door and will ask you to leave your cat in its box just inside the door. We will collect your cat and take it to its pen. You are welcome to follow us outside to see where your cat will be staying through the perspex windows but we are not allowing anyone inside the cattery due to space restrictions.
When you book you are asked to select a time for drop off and collection. Please stick to these times as that is when we will be expecting you. For collection, your cat will be placed in its box 5 mins prior to your time so if you are late your cat will be waiting in its box! If you are delayed, let us know 07989 063595
If on arrival you can see another customer dropping off or collecting, please wait in your car until they are back in theirs.
Hopefully with these measures in place we can protect one another whilst still providing excellent care for your feline friends. We look forward to looking after them! 🐱