We want your cat to be happy, safe and well cared for while you enjoy your holiday. To help us provide the best possible care, please read and agree to the following terms.
Your cat must:
If fleas or worms are found during your cat's stay, we will treat them. A £25 charge per cat will be added to your account to cover treatment, additional cleaning and Indorex treatment of the suite.
To stay at Abbotts View Farm Cattery, cats must be vaccinated against:
Feline Leukaemia (FeLV) vaccination is optional.Vaccinations and annual boosters must be up to date. Please send us a clear photo of your cat's vaccination card by email or WhatsApp before their stay.Annual boosters should be given at least 3 days before arrival, as your cat may feel unwell following vaccination.If your cat's vaccinations are out of date, they will not be able to stay and the full balance will still be payable.If your cat is unvaccinated or has missed a booster, please allow 5 weeks to complete the vaccination course. The second vaccination must be given at least 2 weeks before arrival to ensure your cat is fully immunised.Please check your cat's vaccination card before booking.For the protection of your cat and all our other guests, we are unable to board cats that are not adequately vaccinated.
A deposit equivalent to 3 days' boarding is required to secure your booking. An invoice and payment link will be sent when your booking is confirmed.Your booking is not confirmed until the deposit has been paid. Payments must be made using the payment link; we cannot accept payment over the phone.The deposit is non-refundable, as we are reserving accommodation specifically for your cat.If you cancel or change your booking:
This is because we have reserved your cat's accommodation and may have turned other customers away. This also applies to amended dates. The full booking cost is due from 2 weeks before drop off, even if you shorten your trip
Please bring your cat in a secure, suitable cat carrier. Make sure the carrier is strong enough for your cat's weight, as an unsuitable carrier may allow the front grill to open.We cannot accept responsibility if your cat escapes from an unsuitable carrier between the cattery and your vehicle.The balance of your booking is due 2 weeks before arrival. A payment link will be emailed to you. Any additional charges, including those arising from an extended stay or veterinary treatment, will be added to your account and a payment link sent to you.
Please bring:
If you provide your own food, please send enough for the whole stay and provide clear instructions showing how much your cat should receive at each meal.We are unable to administer veterinary-prescribed medication other than pain medication.
If your cat becomes unwell, we will contact you or your emergency contact wherever possible to discuss their symptoms and treatment.If we cannot contact you and veterinary attention is considered necessary, we will take your cat to your own vet if they are within 6 miles of the cattery, otherwise we will use our own vet.Please inform your vet that your cat will be staying with us and provide them with written authorisation to discuss and treat your cat while they are boarding. Without your permission, your vet may not be able to release information to us or provide treatment.You authorise us, where necessary, to:
All veterinary and treatment costs are the owner's responsibility.Our insurance does not provide cover for veterinary fees, so please check your own pet insurance policy to ensure that your cat is covered while staying in a boarding cattery.Although we will do everything reasonably possible to care for your cat, all cats stay at their owner's risk. We cannot accept liability for illness, loss or death during their stay.
In the very unfortunate event that your cat dies while boarding with us, we will contact you or your emergency contact.If you would prefer not to be contacted until you return from your holiday, please let us know by email or WhatsApp before you travel.We will contact your vet if they are within 6 miles of the cattery, otherwise our own vet, and follow their advice regarding the safe storage of your cat until you return so that you can make your own arrangements for burial, cremation or a funeral.
Each suite can accommodate up to 4 cats from the same family.Cats sharing a suite must get along well. If you are unsure whether your cats will be happy sharing, please request separate suites when booking.If cats staying together become unsociable towards each other, we may need to separate them. If another suite is available, an additional suite will be charged at the single-cat rate of £22 per night.If no additional accommodation is available, we will contact your emergency contact and ask them to collect the cat(s).
If you are delayed due to travel disruption, please contact us as soon as possible.Where we have space, we will do our best to accommodate your cat for longer. However, if the cattery is full, we may need to ask your emergency contact to collect your cat on your behalf.
By booking your cat's stay at Abbotts View Farm Cattery, you confirm that:
If fleas are found, we use Capstar, on the recommendation of our vet. Capstar kills live fleas within 24 hours and has no residual effect. It can be crushed and given in food and does not interfere with flea treatment already administered.Because finding fleas requires the suite and its contents to receive additional treatment and cleaning, a £25 charge per affected cat will apply.Please make sure your cat has been properly treated for fleas before coming to stay with us.By booking, you confirm that you have read and agree to these Terms & Conditions.
