Prior to drop off:
Please email firstname.lastname@example.org a photo of your cat's up to date vaccination card prior to boarding, and details of the flea and worm treatment and dates they were last administered. Please advise of any additional information you feel we should be aware of.
Payment for your cat's stay must be made via the link emailed to you prior to drop off.
We are happy for you to bring a bed or blanket and toys from home to help your cat settle, if you wish. You can bring food if you want your cat to stay on a particular diet or if your cat is on prescription food. We are unable to accept cats on medication (except pain relief or dietary supplements)
When you book you are asked to select a time for drop off and collection. Please stick to these times as that is when we will be expecting you. If on arrival you can see another customer dropping off or collecting, please wait in your car until they are back in theirs.
On arrival we will open the reception door and will ask you to leave your cat in its box just inside the door. We will collect your cat and take it to its suite. You are welcome to follow us outside to see where your cat will be staying through the perspex windows but we are not allowing anyone inside the cattery due to space restrictions, since the covid pandemic. We are happy to send you a video tour of your cat's accommodation via Whatsap.
For collection, your cat will be placed in its box 5 mins prior to your time so if you are late your cat will be waiting in its box! If you are delayed, let us know 07989 063595